Shipping policy

Delivery Within Australia

All deliveries will be despatched between 9am-5pm, Monday to Friday via Australia Post for a flat rate of $15 AUD. 

Free domestic shipping applies to all purchases over $500 AUD

Once your order has been processed you will receive an automated email to inform you that your order has been processed and shipped along with a parcel tracking identification number.

Please ensure you provide a contact number and the correct delivery address in order to receive your package. If your details are incorrect Luxe de Valentina does not assume responsibility for loss of any packages.


Please allow 2 business days to receive your package. If your order is placed over the weekend or on a public holiday, it will be processed the next business day. Unforeseen delays may occur, so please contact us for any urgent requests.

International Delivery

All international deliveries will be despatched between 9am-5pm, Monday to Friday via an international courier service for a flat rate $49 AUD

Please allow between 5-10 business days to receive your package. You will receive an email with your tracking number to view the progress.

Free shipping applies to all international orders over $1,000 AUD This fee does not include possible taxes and duties which may be applied at the shipping destination.

Luxe de Valentina does not provide DDP (Delivery Duty Paid), which means that all relevant import taxes and duties will not be included in the product price.

Customs for international deliveries and countries outside Australia may charge import taxes and duty. These may be due on delivery or after delivery. These duties and taxes are not payable by Luxe de Valentina and cannot be reimbursed or refunded by Luxe de Valentina.

International customers should receive their goods within 5-10 working days after your order has been processed successfully. An automated email will be sent to inform you that your order has been processed and shipped along with a parcel tracking identification number that allows you to track your order.

Luxe de Valentina works closely with our shipping partners to minimise the potential impact of customs delays for our international customers however we do not accept liability for slower or delayed shipping times.. If you require an express shipping service, please email us at customerservice@luxedevalentina.com and we will endeavour to organise the delivery for you at additional cost.